Refund Policy | K2 Scientific - K2 Scientific

Refund Policy

Cancellation/Refund period

All refunds must have original K2 Scientific packaging and have not been used.
K2 Scientific products can be returned and refunded by 80% of the purchase value until 15 days after delivery.

  • For a full cash refund there is a 20% restocking fee on returns

K2 products can be returned and refunded by 100% for K2 Scientific credit to purchase additional K2 scientific products until 15 days after delivery.

 

Shipping and packaging

All return shipments must be made LTL freight. Please contact K2 Scientific for free LTL returns from any of the continental 48 US states. All return shipments must have original packaging.

Delivery Charge on Returns

Delivery charges only apply to return shipments from anywhere outside of the continental 48 US States.

Damaged / Defective Products on Delivery

Please notify K2 Scientific through email within 48 hours of delivery on damaged products, if K2 is not contacted within 72 hours of delivery your return will not be processed.

  • Please document freight damage with pictures in original packaging 
  • Customers must note freight damage in detail on the POD (proof of delivery) – K2 Scientific nor the freight carrier will be liable for freight damage that is not noted on the proof of delivery. 

Products returned or refunded exceeding the cancellation period

Returns and refunds are not accepted after 15 days delivery

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