The K2 Scientific Customer Confidence Guarantee
K2 Scientific continuously strives to build the highest levels of trust and confidence in our brand. We focus on bringing reliable, energy-efficient, quality products to market. K2's values are constructed to resonate with buyers frustrated with the unnecessarily high cost of life science equipment and who desire an accessible service team.
Our value-driven mindset helps you save dollars on your light-capital and capital equipment, freeing up operational dollars for life-saving research, treatments, cutting-edge technology, and the highest quality people to serve your unique clients and partners.
Quality from the Start
Our manufacturing partners are ISO 9001: 2015, ISO 13485:2016, and ISO 14001: 2004 certified. Our products also carry UL, UL-c, and Energy Star certifications. And, with the rollout of our new blood bank product line, we also hold FDA Class II Medical Device Registration.
Continuous Quality Improvement
K2 Scientific invests heavily in continuous quality improvement. Via weekly technical support team meetings, detailed and searchable service tickets, client surveys, and regularly scheduled quality calls with our manufacturing partners, K2 proactively ensures a customer-centric approach to quality and continuous improvement.
Ease of Purchase / Ease of Use
We deploy the latest technology to improve the ease with which customers can make a purchase, check the shipping status, use the product as needed quickly with little set-up, report an issue, and access technical service. Our e-Commerce platform offers the following benefits:
- Unit Selection Assistance & Quotes - Search by size, volume, style, application, temperature, and price. Download specification sheets directly from our site. Request or build your quote in minutes using our online quoting tool.
- Ease of Purchase - Purchase via P-Card, Credit Card, or PO directly on the website. Most products can ship within 24 to 48 hours of order placement.
- Answers at Your Fingertips - Track your shipment, search our knowledge base, request a return or exchange, cancel your order, download specification sheets and manuals online 24/7 from your customer account.
- Group and Company Account Purchasing - Are you purchasing for more than one location? Do you want to assign purchasing privileges to other team members or departments? Let our team set up a Master Company Account ID to ease the management of orders. K2 will be rolling out additional solutions in 2022 to make purchasing even easier for your purchasing department.
- Service on Demand - Request service or a call via our online ticketing system 24/7. Chat with your team online or call our office for assistance Monday - Friday and reach a live, dedicated service team member. You can also view or subscribe to our YouTube Channel for "How To" videos and product education guides.
K2 Scientific is committed to earning our client's business repeatedly by living our values every day. If you have ideas on how K2 can make your purchasing process better for you and your company, follow this link to complete our Make Purchasing Easier survey.